Not Happy with your purchase? How to Return an Item
If you are not completely satisfied with your product for any reason, we will gladly replace the item or refund your money. All returned merchandise must include the following:
- Original packaging (including original box, Styrofoam, bubble wrap, plastic bags, etc.)
- Original intact UPC barcode. Removal of the UPC code voids any possibility of the return request being honored.
- Original packing slip.
- All accessories, including cords, carrying cases, transformers, remote controls, batteries, assembly tools, etc.
- All manufacturer instruction manuals, warranty cards, registration information, and other documentation.
Return of Equipment: All returns will be pursuant to Seller’s instructions. Buyer must contact Seller for a Return Material Authorization (RMA) before returning any Equipment. All returns must reference the RMA number along with the original invoice number and the reason for return. Nonwarranty returns of normal stock products that are unused and are in resalable condition will be subject to Seller’s return policies in effect at the time, including applicable restocking and transportation charges and other conditions of return. Also, any returns without authorization will NOT BE REFUNDED. Authorized returns are subject to a 30% restocking fee.
Defective merchandise (Must have return authorization) If you receive an item that is defective, within 30 days of the date the merchandise was shipped from the warehouse Capital Woods Machinery will request for you a replacement item to the manufacturer. Capital Woods Machinery will reimburse you for original ground shipping expenses.
Non-defective merchandise (Must have return authorization) If you decide to return an item that is not defective, within 30 days of the date the merchandise was shipped from the warehouse Capital Woods Machinery will provide a refund for a non-defective item. Non-defective items may be subject to a restocking fee of 30% of the purchase price and you are responsible for all original and return shipping expenses.